Return & Refund Policy

At Saffron Seasons, we want you to feel confident with every order. If something is not quite right, we’re here to help.

You may request a return within 30 days of delivery, as long as your item meets the return conditions below.

1. Return eligibility

To be eligible for a return, your item must be:

• unworn and unused
• unwashed
• free from perfume, makeup, deodorant marks, stains, pet hair, or signs of wear
• in its original condition
• with tags attached, where applicable
• returned in its original packaging where possible

We reserve the right to refuse a return if the item does not meet these conditions.

Returns must be requested and approved before sending anything back. Items sent back without prior approval may not be accepted.

2. Size, fit, or preference-related returns

If your item does not fit as expected, is not quite your style, or you have changed your mind, you may request a return within 30 days of delivery.

For size, fit, or preference-related returns:

• the customer is responsible for return shipping costs
• original shipping costs are non-refundable
• the item must meet all return eligibility conditions
• refunds are issued after the returned item has been received and inspected

We recommend checking our size guide before ordering. If you are unsure about sizing, our support team is happy to help before you place your order.

3. Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [your support email] with:

• your order number
• a clear description of the issue
• clear photos or video of the item and packaging

If approved, we will make it right with a suitable solution, such as a replacement, exchange, refund, or store credit.

If the issue is caused by our error or the item arrives damaged, defective, or incorrect, you will not be responsible for the cost of the approved solution.

4. Exchanges, replacements & alternative solutions

For size, fit, or preference-related issues, our support team may offer an optional alternative before a return is required.

Depending on the situation, this may include:

• a size replacement
• an exchange for another color or style
• store credit
• a courtesy partial refund if you prefer to keep the item
• an approved return

These options are offered case by case and must be confirmed by our support team.

If your item meets our return conditions, you may still request a standard return.

5. Return shipping costs

Customers are responsible for return shipping costs for size, fit, or preference-related returns.

If your item arrived damaged, defective, or incorrect, please contact us first. Do not send the item back before your request has been reviewed and approved.

We do not provide prepaid return labels for standard size, fit, or change-of-mind returns.

We recommend using a trackable shipping service, as we cannot be responsible for returns that are lost in transit.

6. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow several business days for the refund to appear on your statement. Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable.

If a returned item does not meet our return conditions, we may refuse the refund, offer store credit, or return the item to you.

7. Sale items

Regular sale items may be returned under our standard 30-day return policy, unless clearly stated otherwise on the product page.

Items marked as Final Sale, Clearance, or Last Chance cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Final Sale items will be clearly marked before purchase.

8. Non-returnable items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• items marked Final Sale, Clearance, or Last Chance
• gift cards
• items that have been worn, washed, damaged, stained, altered, or used
• items returned without approval
• items without original tags, where applicable
• items that show signs of perfume, makeup, deodorant, pet hair, or other wear

9. Order changes and cancellations

We process orders as quickly as possible.

If you need to change or cancel your order, please contact us as soon as possible at [your support email].

We cannot guarantee changes or cancellations once an order has started processing or has been shipped.

If your order has already shipped, you may request a return after delivery under our standard return policy.

10. How to request a return

To request a return, please contact us at [your support email] with:

• your order number
• the item you would like to return
• the reason for your return
• photos if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions.

Please do not send your item back to the sender address on the package. Returns must be sent to the address provided by our support team.

11. Return inspection

All returned items are inspected before a refund is approved.

We may refuse a return or reduce the refund if the item:

• has been worn or washed
• has stains, smells, makeup, deodorant marks, pet hair, or damage
• is missing tags or packaging
• is not in resaleable condition
• was returned after the 30-day return window
• was sent back without approval

12. Return abuse

To keep our return policy fair for all customers, we reserve the right to limit or refuse returns in cases of suspected return abuse, excessive returns, or misuse of our policy.

This does not affect your rights if your item arrives damaged, defective, or incorrect.

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